Return & Refund Policy

Return & Refund Policy

1. Return Policy

We offer a 2-hour return policy, which means you have 2 hours from the time of receiving your item to request a return.

Return Charges

If you choose to return a product, a return shipping charge of ₹1500 will apply.

Eligibility for Returns

To qualify for a return, the item must:

  • Be in the same condition as received – unworn, unused, with original tags, and in its original packaging

  • Include a receipt or proof of purchase

Return Process

To initiate a return, contact us at:
📧 info.arumaindia@gmail.com

Return address:
📍 Ghar Aangan Flats, Near Muhana Mandi, Kiron Ki Dhani, Jaipur – 302029

Once your return is approved, we will send you a return shipping label and complete instructions on how and where to send the package.

⚠️ Items returned without prior approval will not be accepted.

For any return-related queries, reach out to us at info.arumaindia@gmail.com.

2. Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue promptly.

3. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you're unsure about an item’s return eligibility, please contact us for clarification.

4. Exchanges

The fastest way to get the correct item is to:

  1. Return the original item as per our return policy

  2. Place a new order for the item you want

You can proceed with the new purchase once your return is approved.

5. European Union – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

The item must be:

  • Unworn, unused, with original tags and packaging

  • Accompanied by a receipt or proof of purchase

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If Approved:

Refunds will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.

If Delayed:

If more than 15 business days have passed since your refund was approved, please contact us at info.arumaindia@gmail.com for support.